FAQ
General Questions
What happens if my order is delivered damaged?
In the unlikely event that your order is delivered to you visibly damaged, please do not accept the package from the delivery team and immediately contact 7022165566 to inform our Customer Care about the issue.
Can I speak to someone about a problem on the website?
We always welcome your valuable feedback and strive to offer you the joy of shopping with every visit. You can contact us by emailing info@festiveshine.com direct chat on our website or by calling 7022165566.
German Silver
What is German Silver ?
German Silver is not pure silver or precious metal, It is a kind of different precious metal which gives you the same feel of pure silver. Same maintenance as pure silver, Only difference is german silver does not have resale value.
How to wash or clean German Silver items ?
Avoid washing with tamarind, soaps, lemon/lime. German silver articles are allergic to acidic products for maintaining their color durability. Please use Colgate tooth powder or Sabeena washing powder for washing the articles.
Shipping & Delivery
How long would it take for me to receive my order?
We have several products under the Same Day Shipping category. These are ready-to-ship products and will likely be delivered to your address in 3 -7 working days, based on the delivery location. For most items, an estimated time of delivery is provided before finalizing your order. All the products are shipped from Bangalore Location.
Do you offer free shipping ?
We offer free shipping for all items ordered, regardless of value or quantity.
Do you ship all over India ?
We ship to all the pincodes in India.
How do I check the status of my order ?
You can check your order status using the ‘Order & Return’’ button on the website.
Payment Options
What are the available payment options?
You can purchase using a valid Visa/Master/Amex Debit/Credit Card issued in India. You can also redeem your Loyalty Points or use the balance remaining on your Gift Card to purchase online
How does the online payment system work?
Your bank or debit/credit card company will directly authorize the transaction on the payment gateway page. Once we receive their authorization, your order will be finalized. You will know right away if your payment was accepted.
What are the reasons where my credit card might be refused?
Debit and credit card companies refuse authorization of debit/credit cards for a specific number of reasons, including: The credit card number entered is not a valid number (often the result of a typo) The credit card does not have enough credit balance left to pay for the order. The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typo)
What is the ‘Save this Card’ option on the payment page?
This feature allows you to enter your financial details and save it for future use, which will make your checkout quicker. Your information is kept safely on our secured payment gateway and you will still be asked for e verification to complete future transactions.
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